FAQ

Frequently Asked Questions

How long does it take to receive my order?

Orders are processed within 1-3 business days and shipped worldwide. Delivery typically takes 6-12 business days, depending on your location. We're committed to getting your beauty products to you as quickly as possible!

Do I need to pay for shipping or import duties?

No, we cover all shipping costs and import duties worldwide. You'll receive your order with no hidden fees or additional charges. We believe self-care shouldn't come with extra costs.

What is your return policy?

We offer a 60-day happiness guarantee. If you're not completely satisfied with your purchase, return it for a full refund. Refunds are processed within 5-10 business days once we receive your return. No questions asked, no hassle—just real care.

How can I contact customer support?

You can reach us through our Contact Us page on the website. Our team is here to help with any questions about your order, products, or the beauty experience. We're committed to providing a personal touch, just like your favorite family recipe.

Do you test on animals?

Absolutely not. We're proudly cruelty-free and never test on animals. Our commitment to ethical beauty extends to every product we create, ensuring your self-care routine aligns with your values.

Where do you source your ingredients?

We ethically source our ingredients from trusted partners around the world. Our cocoa butter comes from women-led cooperatives in West Africa (over 265,000 pounds annually!), and our shea butter is sustainably harvested from Ghanaian farms. Every ingredient is chosen with care for your skin and the planet.

Why should I choose your skincare over others?

We believe in real beauty—real ingredients, real care, and real value. Unlike many brands, we cut out the middlemen to deliver luxurious, effective skincare at prices that respect your budget. Plus, every product is ethically sourced, cruelty-free, and made with the same care we'd use for our own families.

Can I use your products if I have sensitive skin?

Yes! Our products are formulated with gentle, high-quality ingredients like cocoa butter, shea butter, and coconut oil, which are known for their skin-friendly properties. We prioritize skin health and comfort in every formula, making our products suitable for most skin types, including sensitive skin.